What Data We Collect and Why
When you open an account, we collect the information you submit — your name, contact details, and the payment method you choose, whether that is bKash, Nagad or Rocket. Transaction records tied to your wallet are stored to process deposits, handle withdrawals, and resolve any account
-
1
queries you raise with our support team. We also collect device and session data — the type of phone you use, your browser, and the pages you visit — to keep the platform working correctly for mobile access in Bangladesh. Cookies help us remember your preferences
-
2
across sessions; you can adjust cookie settings through your browser at any time. We do not sell your personal information to third parties. Data is shared only where it is necessary to process a payment through a named wallet provider or to comply with a verified
-
3
legal request. How long we keep your data depends on the nature of your account and the requirements that apply in your eligible region. If you close your account, we retain only the records we are required to keep under applicable rules, then delete the rest.
-
4
Your right to access, correct or request deletion of your data is always available — reach our support channel to start that process.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.